Privacy Policy – Your Home Solutions, Maidstone, Kent

Protecting Your Privacy with Transparency and Care

At Your Home Solutions, based in Maidstone, Kent, we are committed to safeguarding the personal information of our customers across Maidstone, Medway, Tunbridge Wells, and beyond. As a trusted provider of uPVC windows, conservatories, EPDM flat roofing, and roof lanterns for over 38 years, we understand the importance of protecting your data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website (yourhomesolutions.co.uk), contact us, or engage our services.

If you have any questions about our privacy practices, please contact us at 0800 6 889 889 or info@yhs-ltd.co.uk. We’re here to help ensure your peace of mind.

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1. Who We Are

Your Home Solutions is a family-run, Certass-accredited home improvement company based at Unit 1, Pattenden Lane Business Centre, Pattenden Lane, Marden, TN12 9QS. We provide uPVC windows, conservatories, EPDM flat roofing, and roof lanterns to domestic and trade clients in Maidstone, Medway, Tunbridge Wells, and across Kent. As a data controller under the UK General Data Protection Regulation (UK GDPR), we are responsible for ensuring your personal data is handled securely and lawfully.

For data protection queries, contact our Customer Care Team:

  • Telephone: 0800 6 889 889
  • Email: info@yhs-ltd.co.uk
  • Address: Unit 1, Pattenden Lane Business Centre, Pattenden Lane, Marden, TN12 9QS

2. Information We Collect

We collect personal information to provide our services, respond to inquiries, and improve your experience. The types of data we may collect include:

  • Contact Details: Name, email address, phone number, and postal address when you request a quote, contact us, or book a site survey.
  • Service-Related Data: Details about your property (e.g., dimensions, project requirements) provided during consultations or quote requests.
  • Website Usage Data: IP address, browser type, device information, and browsing behavior (via cookies or analytics tools like Google Analytics) when you visit yourhomesolutions.co.uk.
  • Financial Information: Payment details (processed securely via third-party providers like Kanda) for financed projects, such as uPVC window installations or conservatory builds.

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3. How We Use Your Information

We use your data to deliver exceptional home improvement services and comply with legal obligations. Specifically, we use it to:

  • Respond to inquiries and provide free quotes for uPVC windows, conservatories, or roofing in Maidstone, Medway, and Tunbridge Wells.
  • Process orders, schedule site surveys, and manage installations.
  • Improve our website and services through analytics (e.g., tracking popular pages like conservatory designs).
  • Send marketing communications (e.g., newsletters about new roofing options) if you’ve opted in, with an easy unsubscribe option.
  • Comply with UK GDPR and financial regulations, including sharing data with our finance partner, Kanda, for credit applications (subject to your consent).

We only process data where we have a lawful basis, such as your consent, a contract (e.g., for installations), or legitimate interests (e.g., improving our website).

4. How We Protect Your Data

Your privacy is our priority. We implement robust measures to safeguard your information:

  • Secure Storage: Data is stored on encrypted servers compliant with UK GDPR standards.
  • Limited Access: Only authorized staff in our Maidstone office access your data on a need-to-know basis.
  • Secure Payments: Financial data is processed via trusted third-party providers (e.g., Kanda), with no sensitive payment details stored on our systems.
  • Website Security: yourhomesolutions.co.uk uses SSL encryption to protect data transmission.
  • Data Retention: We retain data only as long as necessary (e.g., contact details for 6 years post-service for warranty purposes) and securely delete it thereafter.

5. Sharing Your Information

We may share your data with trusted partners to deliver our services:

  • Service Providers: Installation teams or suppliers (e.g., VEKA, Eurocell) for project fulfillment.
  • Finance Partners: Kanda, our finance broker, for processing finance applications (Representative: 11.9% APR on £5000 over 60 months – £109.45 monthly, total £6567.16. Credit subject to status).
  • Legal Compliance: Authorities, if required by UK law (e.g., HMRC for financial records).
  • Analytics Tools: Google Analytics for website performance, using anonymized data where possible.

We never sell your data or share it for unrelated purposes.

6. Your Rights Under UK GDPR

As a Kent resident or customer, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Rectification: Correct inaccurate information.
  • Erasure: Request deletion of your data (where applicable).
  • Restriction: Limit how we use your data in certain cases.
  • Objection: Object to data processing for marketing or legitimate interests.
  • Portability: Receive your data in a transferable format.

To exercise these rights, contact us at info@yhs-ltd.co.uk or 0800 6 889 889. We’ll respond within one month, as required by UK GDPR.

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7. Cookies and Tracking

Our website uses cookies to enhance your experience:

  • Essential Cookies: Enable core functions like navigation and quote forms.
  • Analytics Cookies: Track site usage (e.g., popular pages like uPVC windows) via Google Analytics to improve content.
  • Marketing Cookies: Deliver relevant ads (if you opt in).

You can manage cookie preferences via our website’s cookie banner. For details, see our Cookie Policy.

8. Third-Party Links

yourhomesolutions.co.uk may include links to third-party sites (e.g., Kanda for financing, VELUX for product details). We’re not responsible for their privacy practices. Please review their policies before sharing data.

9. Updates to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on yourhomesolutions.co.uk with the revision date (last updated: July 29, 2025). Significant changes will be communicated via email or website notice.

10. Contact Us

For questions, concerns, or to exercise your data rights, reach out to our Maidstone-based team:

  • Telephone: 0800 6 889 889
  • Email: info@yhs-ltd.co.uk
  • Address: Unit 1, Pattenden Lane Business Centre, Pattenden Lane, Marden, TN12 9QS
  • Hours: 9am-4pm, Monday-Friday

If unsatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Your Home Solutions is an Introducer Appointed Representative of Kanda. Kanda is a trading style of Kanda Products & Services Ltd, Forward House, 17 High Street, Henley-in-Arden, B95 5AA, registered in England (11330964), authorised and regulated by the Financial Conduct Authority (firm reference number 920795). Kanda is acting as a credit broker offering finance products from a panel of lenders. Credit is subject to status.

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